P R I V A C Y P O L I C Y
1. Introduction
Welcome to THRIVE Counselling Services. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our online counselling services.
2. Information We Collect
Personal Information: When you sign up for our services, we collect personal details such as your name, email address, and phone number in the contracts entered into on commencement of the process.
Session Information: During counselling sessions, we may record session details, including but not limited to, conversation content, session duration, and counsellor notes.
Payment Information: If applicable, we collect payment information to process transactions securely.
3. How We Use Your Information
To Provide Services: We use your personal and session information to deliver and improve our counselling services.
To Communicate: We may contact you regarding your appointments, provide updates, and respond to inquiries.
To Process Payments: Payment information is used solely for billing purposes and handled through secure payment processors.
4. Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely and is accessible only to authorized personnel.
5. Confidentiality
All counselling sessions and related communications are confidential. We do not share your personal information with third parties without your explicit consent.
In the case of minors (under 18 years of age) the written consent of both parents or legal guardians will be required.
Confidentiality exceptions include:
If we have concerns that the client is a danger to him/herself or others, or
If we suspect child abuse, elder abuse or abuse of people with disabilities, or
If we are mandated by the law for legal proceedings.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at the details included below.
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the details included below.
Effective Date: 1 September 2024
Welcome to THRIVE Counselling Services. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our online counselling services.
2. Information We Collect
Personal Information: When you sign up for our services, we collect personal details such as your name, email address, and phone number in the contracts entered into on commencement of the process.
Session Information: During counselling sessions, we may record session details, including but not limited to, conversation content, session duration, and counsellor notes.
Payment Information: If applicable, we collect payment information to process transactions securely.
3. How We Use Your Information
To Provide Services: We use your personal and session information to deliver and improve our counselling services.
To Communicate: We may contact you regarding your appointments, provide updates, and respond to inquiries.
To Process Payments: Payment information is used solely for billing purposes and handled through secure payment processors.
4. Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely and is accessible only to authorized personnel.
5. Confidentiality
All counselling sessions and related communications are confidential. We do not share your personal information with third parties without your explicit consent.
In the case of minors (under 18 years of age) the written consent of both parents or legal guardians will be required.
Confidentiality exceptions include:
If we have concerns that the client is a danger to him/herself or others, or
If we suspect child abuse, elder abuse or abuse of people with disabilities, or
If we are mandated by the law for legal proceedings.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at the details included below.
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the details included below.
Effective Date: 1 September 2024